Introduction to Our Mobile Ordering Service

Thank you for choosing Sarutahiko Coffee.

This page introduces our mobile ordering service.
Please read through it before using the service.

【Participating Stores】

Available at all Sarutahiko Coffee directly managed stores.
（Excluding Kanagawa Prefectural Library, Aqua Ignis Sendai, and Tokyo University Special Edition）

【How to Order】

① Place your order via the Sarutahiko Coffee mobile order LINE account

After selecting your pickup store, please choose your items and any options.
Payment must be made in advance (Credit Card, PayPay, or Apple Pay only).
※Please note this is not the Sarutahiko Coffee Online Shop LINE account.
※We recommend using a smartphone, as the image below may appear very large on a PC.

② Order confirmation notification

After ordering, you will receive a confirmation message via LINE.
Please check the order number provided there.
You can check the estimated pickup date and time in the "Pickup Date and Time" section of your cart screen.

③ Ready for pickup notification

Once your drink or food is ready, you will be notified via LINE.
Please show your order number to the store staff when picking up your items.

【Frequently Asked Questions】

Can I earn or use app points?

You can earn app points.
Please enter the email address registered to your app when placing your order.
Points will be awarded within approximately two weeks after the order is completed.
（※Points are valid for 365 days from the date they are awarded）
Please note that points cannot be used for payment.

Can I use app coupons?

Unfortunately, app coupons cannot be used for mobile orders.
Please use them at the store register.
Coupons specifically for mobile orders will be distributed via LINE.

Do I get app stamps?

You can receive stamps.
If you would like to collect a stamp, please let the staff know when picking up your order.
（※Staff may also ask you if you would like one.）

・What payment methods are available?

You can use Credit Card / Apple Pay / PayPay.

・Can I cancel or change my order?

We cannot accept cancellations or changes to orders for customer convenience.
If you need to make a change after placing your order, please contact the store directly.
※Please be aware that in some cases, cancellations may not be possible.

・Can I return or exchange items?

Returns and exchanges due to customer preference are not accepted. Thank you for your understanding.
If you wish to return or exchange an item due to quality issues, please contact the store directly.

・What are the pickup hours?

Please check the details page for each store.

・Can I get a receipt?

Yes.
If you provide your email address when ordering, we will send a digital receipt to that address.

【Inquiries】

For inquiries regarding your ordered items, please contact the store directly.

For inquiries regarding the service or other matters, please contact us at the following email address:
[ mobile_order@sarutahiko.co ]
※Please note that it may take up to 2 business days for a response.

Sarutahiko Coffee, a specialty coffee shop in Ebisu, Tokyo.